FAQs

Orders & Payments

What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.

All transactions are encrypted and secure.

Can I update or cancel my order?
Orders can be adjusted or cancelled within 2 hours of purchase. After that, your order may already be processing. Please contact us as soon as possible with your order number.

Why didn’t I receive an order confirmation?
Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll resend it right away.

Shipping & Delivery

Where do you ship?
We currently ship across Australia.

How long does shipping take?
Orders typically arrive within 7–14 business days, depending on your location.

You’ll receive tracking details as soon as your order is dispatched.

How can I track my order?
Once your order ships, we’ll email you a tracking link so you can monitor your delivery in real time.

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee from the date of delivery.

If you’re not satisfied with your purchase, contact us within 30 days and we’ll guide you through the return process.

For full details, please refer to our Refund Policy page.

How long does it take to receive my refund?
Refunds are processed within 3–7 business days after your return is received and inspected.

Customer Support

How can I contact Cavarien?
You can reach our support team via our Contact page or email us anytime.

We aim to respond within 24–48 hours.