FAQs
Orders & Payments
What payment methods do you accept?
Cavarien accepts major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.
Can I update or cancel my order after purchasing?
We can adjust or cancel orders within 2 hours of purchase. After that, your order may already be processing. Please contact us as soon as possible with your order number.
Why didn’t I receive an order confirmation?
Check your spam or promotions folder. If it’s not there, reach out to us and we’ll resend it right away.
Shipping & Delivery
Do you ship worldwide?
Yes! Cavarien proudly ships worldwide. Delivery times and shipping fees may vary depending on your location.
How long does shipping take?
Standard delivery usually takes 7–15 business days.
If express shipping is available in your area, you’ll see it at checkout.
How can I track my order?
As soon as your order ships, you’ll receive a tracking link via email so you can follow your package in real time.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Due to hygiene and safety reasons, we cannot accept returns on used beauty products.
How do I start a return?
Simply contact our support team with your order number and the reason for return. We’ll guide you through the process step-by-step.
How long does it take to receive my refund?
Refunds are processed within 3–7 business days after your return is received and inspected.
Products & Quality
Are Cavarien products safe for sensitive skin?
Yes — our formulas are crafted with gentle, skin-loving ingredients. Still, we always recommend patch testing to ensure compatibility with your skin.
Are your products cruelty-free?
Absolutely. Cavarien is committed to ethical, cruelty-free beauty. We never test on animals.
Where are your products made?
Our products are created with high-quality ingredients from trusted suppliers around the world and formulated in certified facilities.
Do you offer bundles or discounts?
Yes! We offer exclusive bundles, seasonal promotions, and subscriber-only deals. Join our email list for first access.
Customer Support
How can I contact Cavarien?
You can reach our team through our Contact Us page or email us anytime. We aim to reply within 12–24hours.