Refund policy

30-Day Sleep Guarantee

We stand behind our product. If you try the Cavarien knee pillow for 30 nights and don't notice a difference, contact us at support@cavarien.com for a full refund. No hoops. No hassle.

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

You are welcome to try the product during this period — that is what our guarantee is designed for. To be eligible for a return, your item must be in the same condition that you received it. Proof of purchase is required.

How To Start A Return

To request a return, contact us at support@cavarien.com with your order number and reason for your request. If your item arrived damaged, defective, or incorrect, please include clear photo evidence so we can assess the issue promptly.

Returns sent without prior approval will not be accepted.

Return Address

Once your return is approved, we will provide full instructions on how and where to send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@cavarien.com.

If approved, we will offer a replacement or full refund at no additional cost to you. In most cases you will not be required to return the item — we may request photo evidence to assess the issue.

Return Shipping Costs

Faulty, damaged, or incorrect items: If your item arrives faulty, damaged, or incorrect, we cover all costs. You will not be charged for return shipping.

Change of mind returns: For change of mind, incorrect selection, or preference returns, return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return once approved and place a new order.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to reflect the refund.

Late Or Missing Refunds

If you have not received your refund after 15 business days from approval, please check your bank account first then contact your payment provider. If the issue persists, contact us at support@cavarien.com and we will resolve it.

Failed Deliveries & Unclaimed Packages

If a delivery attempt is made and the parcel is held at a local post office or collection point, it is the customer's responsibility to arrange collection within the carrier's holding timeframe.

If the parcel is not collected and returned to sender, we reserve the right to charge a reshipping fee to resend the item or issue a partial refund excluding original shipping costs and any return fees incurred.

We are not responsible for parcels not collected within the allocated timeframe.

Shipping Timeframes

Orders are shipped free across Australia. Delivery typically takes 5–15 business days from order confirmation. Timeframes are estimates and may vary due to carrier delays or customs processing.