Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the details of our shipping process.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed, it will be shipped and you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times are as follows:

  • Australia: 5–15 business days

  • International: 10–20 business days

These delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

Tracking Information

Once your order has shipped, tracking details will be emailed to you.

Tracking updates may take 24–72 hours to become available after shipment.

Shipping Delays

Shipping delays may occur due to factors beyond our control, including customs clearance, carrier delays, or periods of high demand.

We appreciate your patience in these situations.

Failed Deliveries & Collection

If a delivery attempt is unsuccessful and the parcel is redirected to a local post office or collection point, it is the customer’s responsibility to arrange redelivery or collect the parcel.

Customers must collect their parcel within the timeframe specified by the carrier. Failure to do so may result in the parcel being returned to sender.

Returned to Sender Orders

If an order is returned to sender due to:

  • Failed delivery attempts

  • Incorrect address provided by the customer

  • Failure to collect the parcel

We may offer:

  • Reshipment (shipping fees apply), or

  • A partial refund excluding original shipping and return costs

Lost or Delayed Orders

If your order has not arrived within 30 days of shipment, please contact us at support@cavarien.com and we will assist you in resolving the issue.